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 Presentation
ISO 9001 is the current world benchmark for Quality Management System certification for organisations active in all sectors of production, irrespective of size. Therefore, the standard stresses the following aspects of management system development:
Quality management involves managing efficacy and efficiency of procedures through:
The new standard requirements are pinpointing the procedure stages that generate market “value”, and considering business concerns as a set of linked players (customers/suppliers). Within this context, each process receives inputs from “internal/external suppliers” and provides “internal/external customers” with products or services. Other important changes appearing in the latest version are:
Certification procedure
The steps we foresee for problem-free certification are as follows:
Inspections are then carried out on a yearly basis to ensure that the Quality System is applied at all times in compliance with the standard. Why CSQA
CSQA is accredited by Sincert - the Italian national system for the accreditation of certifications bodies, member of EA and IAF . Certificates from an accredited body attest to internationally recognised reliability and credibility. Furthermore, membership of IQNet, the largest association of certifications bodies in the world, providing mutual recognition of certificates issued by members, ensures that business concerns receiving CSQA/IQNet certificates obtain effective, recognized and valid-around-the-world attestations. Presentation
ISO 14001 international voluntary standard may be adopted by all public or private sector organisation typologies. It lays down Environmental Management System requirements and one of its positive features is that it can be seamlessly integrated with other management systems complying with specific standards (ISO 9000:00, OHSAS 18001). It is also a pre-requirement for EMAS registration, if wished. Environmental analysis must at first be carried out for the recognition of compliance to Management System ISO 14001. The context within which the organisation is operational must be studied in depth. To this purpose, all technical, scientific and legislative information indicating the current environmental characteristics of the organisation’s activities, products and services is gathered. On the basis of the resulting profile, the Environmental Management System is put in place and maintained over time in compliance with the ISO 14001 standard. Certification procedure
Steps:
Why CSQA
CSQA is accredited by Sincert - the Italian national system for the accreditation of certifications bodies, member of EA and IAF . Certificates from an accredited body attest to internationally recognised reliability and credibility. Furthermore, membership of IQNet, the largest association of certifications bodies in the world, providing mutual recognition of certificates issued by members, ensures that business concerns receiving CSQA/IQNet certificates obtain effective, recognized and valid-around-the-world attestations Presentation
Organisations aiming at EMAS European acknowledgement in compliance with the requirements laid down in EC Regulation 761/2001 will have to implement an Environmental Management System and draw up a document (Environmental Statement) providing historical information, environmental policy and activities. They must also provide on-site environmental analysis results and information based on data raised regarding the environmental issues. This documentation must be clear, truthful and reliable. It is important to note that it must take the form of a public declaration. Certification procedure
EMAS validation/registration steps:
Why CSQA
CSQA is one of the few EMAS accredited assessors for Agricultural and food sectors in Italy. Presentation
In order to provide objective, credible information on product and service environmental performance ratings, environmental impact must be assessed (LCA – Life Cycle Assessment) over the entire product life cycle: design, sourcing of raw materials, production, distribution, consumption, use and disposal (discarded or recovered/recycled after use). This information enables environmental management of the product as well as of any impact the product may have. It also enables an assessment of the optimal technological resources to be used for the product in question. A further consideration concerns the corporate image benefits deriving from LCA. LCA certification requires compliance with ISO 14040 standards. Presentation
Given the Swedish standard, MSR 1999:2 (application of the ISO TR 14025 standard), it is possible to certify Environmental Product Declarations (EPD). These marks/declarations are a fundamental tool for enabling sustainable buying policies and for an assessment of the “environmental quality” of products. In order to be suitable for certification (or, better to say, validation), the environmental features of the product, described in the Environmental Product Declaration, are to respect the minimum values fixed by the PSR - Product Specific Requirements. Product Specific Requirements (PSR) have already been established for products' categories by the certification scheme EPD, and represent the reference for any Environmental Declaration of a Product to be validated. Should a specific PSR not exist, the organisation interested in the validation is to suggest the PSR for that product category; certification will follow within one year (this phase would therefore be considered a pre-certification). Why CSQA
Because the prestige and the competence of the Board awarding the certification give a value added to the obtained certification. CSQA has always been engaged in the protection and safeguard of the territory. Presentation
Many countries are now in favour of adoption of PEFC certification. The PEFC is issued as a result of compliance with a number of criteria and indicators laid down by the Ministers' Conference on the Protection of Forests in Europe (Helsinki, 1993; Lisbon 1998). The PEFC procedure applies to the entire wood supply chain:
Only then can SMF and CoC certified products receive the PEFC mark. Benefits include greater visibility and access to international markets. Why CSQA
CSQA is accredited from PEFC and Sincert for Sustainably Managed Forest (SMF) and for Chain of Custody (CoC) Presentation
The Emission Trading System (EU ETS) is a system of trading emission shares of greenhouse effect gases for European Union Countries. This system allows an industrialized country to sell another country the surplus rights coming from a reduction of its own emissions behind its engagement threshold on the basis of Kyoto protocol. In Italy, starting from 2006 the managers of implantations of involved sectors must record and advise their CO2 emissions to the National Competent Authority (Ministry of Environment and of Productive Activities) within the31st March of each year. Emissions must be verified and validated by an indipendenti board, such as CSQA, and cannot exceed the yearly limits stated by the same Authority. In case of excess, sanctions are possible. CSQA has already started its activity to carry out following services:
Why CSQA
CSQA has obtained the accreditation for the verifications of Emission Trading by the Ministry of the Environment . Moreover, it is accredited by Sincert for the certification of Environmental Management Systems according to ISO 14001 standard. Besides, it is environmental assessor accredited EMAS by the Ministry of Environment according to Regulation 761/2001. Presentation
UNI ISO 14064 (GHG -Greenhouse gases) standard intends to supply governments and industrial world with a common instrument to assess, manage and reduce the greenhouse gas emissions. The application of UNI ISO 14064 presents important advantages:
Presentation
Biomass from agricultural and forestal origin can be considered renewable and therefore inexhaustible resources, provided that they are used at a rate not higher than their renewal capacity. This arises the need to state the economical and environmental criteria for the use of biomass. One of the main problems faced by the development and, mostly, the maintenence of biomass plants is the provisioning of agricultural/forestal origin, meant both as production and also as gathering, storing and transport. The certification applies, in a general way, to biomass users, who can be owners and/or managers of plants of biomass exploitation. Here are the features for which a certification is possible:
Presentation
The SA 8000 standard makes reference to conventions and recommendations put forward by ILO (International Labour Organization), the Universal Declaration of Human Rights, the UNO International Convention on the Rights of Children, and the United Nations Convention against all forms of discrimination against women. Compliance with eight social requirements is needed, with regard to:
For such certification, the business concern is required to start up a Social Management System (SMS) that complies with the above standard requirements. Certification procedure
Steps:
If the organisation in question is not in a position to undergo assessment but wishes in any case to publicise its willingness to undergo the certification procedure, it may apply to CISE for an attestation of Applicant status (valid for one year; renewable). Why CSQA
CSQA is a member of the Network Lavoro Etico (ethical labour network) created by CISE (Centro per l’Innovazione e lo Sviluppo Economico – Centre for Innovation and Economic Development –, a special statute corporation of the Chamber of Commerce for Industry, Agriculture and Handicraft of Forlì and Cesena). Network Lavoro Etico’s task is to certify corporate Social Accountability Systems on the basis of the SA 8000 and is accredited by SAI. Presentation
AA1000 (AccountAbility 1000) is a Standard for third party's verification of organisation's sustainability report. Why CSQA
Thanks to its experience in the field of SA8000 certification, CSQA can supply services linked to social responsibility, including the verification of the sustainability according to AA1000 standard. CSQA adheres to Network Lavoro Etico (Network for Ethical Working) created by CISE (Centro per l'Innovazione e lo Sviluppo Economico -Center for the Innovation and the Economical Development) - Special board of the Chamber of commerce, Industry and Craftsmanship of Forlì and Cesena - for the certification of business Social Responsibility Systems based on the international standard SA8000 and accredited by SAI. Presentation
ISO 22000 "Food safety management systems- Requirements" is a voluntary standard for the certification of safety management systems in food-related fields. The main goals of this new rule are:
The standard applies to all the actors involved in the food chain:
Certification procedure
The steps:
Inspections are then carried out on a yearly basis to ensure that the Quality System is applied at all times in compliance with the standard. Why CSQA
CSQA is accredited by Sincert - the Italian national system for the accreditation of certifications bodies, member of EA and IAF . Certificates from an accredited body attest to internationally recognised reliability and credibility. Furthermore, membership of IQNet, the largest association of certifications bodies in the world, providing mutual recognition of certificates issued by members, ensures that business concerns receiving CSQA/IQNet certificates obtain effective, recognized and valid-around-the-world attestations. Presentation
The BRC standard (Technical Standard and Protocol for Companies Supplying Retailer Branded Food Products) was developed by the British Retail Consortium, which represents the leading British retailers, in collaboration with UKAS (United Kingdom Accreditation Service), the national accreditation body in Britain, and recognized by it. Established in 1998 to guarantee that the branded products were obtained in accordance with well-defined quality standards and in compliance with fixed minimum requirements, it constitutes a model recognized in England which is spreading rapidly today through European Countries. Its current configuration has been developed by the most important names amongst British retailing companies. ISACert is the world reference certification body for IFS and BRC standards. ISACert has chosen CSQA, by an exclusive agreement, as sole representative in Italy, acknowledging its role of leader as for the competence in the certification of the Italian agri-food sector. The internationalism of these standards derives from its approval by the GFSI (Global Food Safety Initiative), an initiative in which forty states from Europe, North America and Australia participate, and whose main purpose is to reinforce and promote the safety of foodstuffs along the entire supply line. The GFSI has prepared and set out the key criteria which a standard must possess in order to be approved and, as a consequence, to be able to enjoy mutual recognition by all the member states. Certification procedure
The steps:
Why CSQA
Thanks to the agreement – unique in Italy – entered into between CSQA and ISACert, the world reference certification body for IFS and BRC standards, CSQA is the sole representative of ISACert in Italy. Presentation
The IFS standard (International Food Standard) is the equivalent of the BRC for countries in the central Europe area (Austria, Switzerland, France and Germany). A consortium has been developed associating the most representative retailing companies in Central Europe. Its purpose is to encourage the effective selection of branded food suppliers of the retailers on the basis of their ability to supply safe products which comply with the contractual specifications and legal requirements. Version 5 The Version 5 of IFS Standard was published on 1st August 2007; it became compulsory as of 1st April 2008 and is the fruit of the co-operation not only between HDE and FCD, representing respectively German and French retailers who had already worked together for the laying down of version 4, but included also Federdistribuzione, the body gathering and representing the Italian organized big retail, Ancc (Associazione nazionale delle Cooperative dei Consumatori – Italian National Association of Consumers' Cooperatives) and Ancd (Associazione Nazionale Cooperative tra dettaglianti – Italian National Association of Retailers' Cooperatives). Certification procedure
The steps:
Why CSQA
Thanks to the agreement – unique in Italy – entered into between CSQA and ISACert, the world reference certification body for IFS and BRC standards, CSQA is the sole representative of ISACert in Italy. Presentation
In Russia, on the basis of 1992 laws about the defense of consumers' rights, the main part of products meant for commercialization on home market of the Federation must be certified. The Gosstandart (Russian Ministry for the Standardization, Certification and Accreditation), who, in force of a government's charge, supervises the surveillance activity on the quality of products, has laid down to this purpose a program for products' certification named GOST R who states procedures, specific tests and the use of certificates and conformity marks. The Gost Ukr certification – needed to export foodstuffs to Ukraine – is based on the same principles and the same methodologies as Gost R certification. Why CSQA
The Gosstandart has patronized, since 1998, the opening of an authorized office in Italy, in Genua, organized by VNIIS (All Russian Institute for Certification) in partnership with QSA. The agreement between CSQA and QSA, exclusive for agri-food sector, allows CSQA to award GOST R and Ukr certification, indispensable to export to the whole Russian Federation and to Ukraine. Presentation
Agri-food product certification is a means to cope with modern marketing needs (positioning, premium pricing of products, and product differentiation). Business concerns apply for voluntary product certification to provide the market (customers, consumers, public opinion) with guarantees and assurances that their products comply with certain declared requirements. Adoption of certifiable requirements reflects the producer’s desire to inform consumers of some significant, specific characteristics of its products. Voluntary product certification is a formal act whereby a third party (an agency such as CSQA) declares that a product may reasonably be considered compliant with the specifications provided in a reference document accompanying the product in question. Four conditions must be satisfied before an application can be made: Organisation (either a single business concern or various associated or related business concerns) submitting a Company Product Regulation, product to be certified (list of the characteristics which are verifiable and/or measurable), independent certifications agency with competence within the sector, a norm (which may take the form of a specific standard or a document drawn up and published by the certifications body, or a document submitted to said agency). Certification procedure
Steps:
Why CSQA
CSQA is the first Italian agency to be accredited by Sincert - the Italian national system for the accreditation of certifications bodies, member of EA and IAF - for voluntary food product certification. It is currently accredited for a number of Product Certification Specifications (‘Disciplinari Tecnici di Prodotto – DTP’) Presentation
ISO 22005:2007 “Traceability in the feed and food chain – General principles and basic requirements for system design and implementation”. ISO 22005:07 absorbs Italian rules UNI 10939:01 about “Traceability system in agri-food supply chains” and UNI 11020:02 about “Traceability systems in agri-food companies” and applies to the whole agri-food sector, including production of feed. Such a regulation will become the international reference document for the certification of agri-food traceability systems. The implementation of traceability systems in agri-food companies and supply chains represents an indispensable tool not only to cope with law obligations, but also to add value to specific characteristics of a product, such as the origin/territoriality and the peculiarity of ingredients, and to satisfy customers' expectations (meant both as a retailers and as the final consumer). The traceability system, alone, cannot guarantee the safety of foodstuff, but it can surely give an important contribution to the achievement of this goal. In fact, whenever a hygienic-sanitary non conformity arises, it allows from one side to go up and retrieve the point of the supply chain where the problem has originated, and from the other side to proceed, if needed, to the “punctual” product recall. Why CSQA
CSQA is accredited by Sincert for ISO 22005 certification. Presentation
The certification of Controlled Supply Chain belongs to the family of voluntary basis product certifications. This certification is based on 2 key-concepts:
According to DTP 035, the certification of Controlled Supply Chain attests that, with reasonable reliability, product traceability is guaranteed and documented during the whole supply chain and that hygienic-sanitary requirements according to HACCP criteria are managed in each phase. Certification procedure
Steps:
Why CSQA
CSQA is the first Italian agency to be accredited by Sincert - the Italian national system for the accreditation of certifications bodies, member of EA and IAF - for voluntary food product certification. It is currently accredited for a number of Product Certification Standards (‘Disciplinari Tecnici di Prodotto – DTP’) Presentation
GLOBALGAP lays down Good Agricultural Practice, Gap, referring to essential elements for the exploitation of the best practice applicable to agricultural companies, cultivations and produces, breedings. The protocol was created by Eurep (Euro-Retailer Produce Working Group), the union of some of the main European dealing strings, in order to cope with the increased requirements about food safety and respect of environment. The first published standard was EurepGAP Fruit and Vegetables, who was then integrated by EurepGAP IFA (Integrated Farms Assurance), a modular standard for agricultural production and breeding. The protocol is about managing requirements on traceability, environment (history and management of site, management of grounds and waste materials), product (plant protection products used, irrigation techniques, crop protection, post-harvest processing) and occupational health, safety and welfare and various company management aspects. Two certification options may be considered for:
Why CSQA
CSQA has been authorised by Globalgap for certification and is accredited by Sincert. Presentation
QS system (acronym for Quality & Safety) is a system of quality insurance aiming to offer quality guarantee from the field (agricultural or breeding phase) to the shop counter. QS system was born in 2001 with the stating of guidelines for the “meat” sector, but gradually the program developed involving also lots of other agri-food sectors. QS certification is required by German retailers as a guarantee of the products' quality and to ensure a production basis (product variety, access to the pattern) suitable to satisfy the requirements of Retail. It is a B2C (business to consumer) certification, of which the consumer is directly informed by using a logo appearing directly in the label. Presently, QS agri-food certification system counts about twenty rules on organization and control, resulting in a chain coordinated system. Involved sectors are feedstuffs, meat (in particular birds and pigs), fruit and vegetables. Why CSQA
Membership to QS program obliges producers to be checked by a recognised control board. CSQA has obtained the authorisation to carry out certification service for QS standard (fruit – vegetables – potatoes – breeding sector and transformed products). Presentation
Controlado por FACE (Federation of Spanish Associations of Celiacs) is the Spanish standard for Glutine free products. The maximum admitted threshold for glutine is 20 parts per million. Why CSQA
CSQA has obtained the authorisation to certify products according to standard Controlado por Face. Presentation
Growing consumer awareness with regard to foods characterised by firmly established links with the area of origin, and the many actions taken to enhance the value of, and promote, local production, traditions and products are responsible for the growing success of typical products over the last few years. The European Union recognises the measures already taken within various member countries and considers it necessary to provide recognition and protection for such specific product classes. Consequently, two EU regulations lay down procedures regulating recognition, registration and protection of said products:
Protected Designation of Origin and Protected Geographical Indications are measures originating in the desire to enhance the value of products whose specific characteristics are owing exclusively or essentially to the geographical area of origin. Traditional Speciality Guaranteed are issued for agri-food products which are not specifically associated with a given geographical area. They are nevertheless characterised by the traditional nature of raw materials used, or composition or processes involved in production. Said EC Regulations lay down requirements and procedures for registration, product manufacturing process specifications, and procedures to be adopted for control over time. Registration procedure
Compliance control
CSQA, as the control body indicated by the producers, prepares a Controls Plan for the products in question and submits it to MIPAAF. This document is drawn up on the basis of the requirements specified in the Production Regulation and laid down by specific ministerial regulations. The document is examined by a group of technical auditors convened for this purpose by MIPAAF. If the document is approved, CSQA is authorised to carry out compliance controls. Why CSQA
CSQA meets requirements regarding its status as a third party and as an independent, competent body endowed with adequate resources (as required for Control Bodies). CSQA is currently a Control Body authorised by MIPAAF for 36 protected (PDO, PGI, TSG) products belonging to various product classes (dairy products, meat, oils, fruit and vegetables). What is Regulation 1760/00
CE Regulation No. 1760 of 17/7/2000 states labelling obligation for bovine meats and for bovine meat-based foodstuff in order to allow product traceability during all production phases and to supply a transparent information to the consumer. Labelling foresees compulsory and voluntary indications, who must be preventively authorized by MIPAAF (Ministry for Agricultural Policies). What is Ministerial Decree 29/07/04
The Ministerial Decree of 29/07/04 (abrogating decree 465/99) about voluntary labelling system for bird meat foresees that only Organisations autorised by MIPAAF (Ministry for Agricultural Policies), through a system similar to the one in use for bovine meat, can state some particular informations in the labels of I and II working of bird meat: a) a reference number or code showing the link between meat and breeding production lot (traceability). b) Country of the company producing chicks or hatchery (name and registered office); c) Country of breeding and fattening (name and registered office); d) Country and slaughterhouse of slaughtering; e) sectioning laboratory; f) feeding; g) kind of breeding; h) race or genetic type; i) age of slaughtered animal and fattening period (only if combined with informations as per points f) and g) excluding the category “cockerels”); j) slaughtering date. The voluntary system states that each Organisation can prepare its own Specification and submits it for approval to the in-charge Authority, appointed for each member State in which production or sale of these meats take place, (in Italy: MIPAAF). The labelling system for bird meat foresees that a Third board, recognised by the in-charge autority and appointed by the Organisation, carries out control activity on the whole production cycle: feed makers, breedings, slaughterhouses, sectioning laboratories, retailers carrying out labelling on pre-wrapped bird meats etc. Why CSQA
CSQA, authorised by the Ministry, carries out control functions towards slaughterhouses, breedings, feed makers, hatcheries, retailers, sectioning laboratories and registered offices of authorised organisations working in the sector of bovine and bird meat, executing verifications according to the schedule stated by the regulation and by the Control Plan, specific for each organisation and approved by MIPAAF. Presentation
FAMI-QS represents a European code (voluntary and recognised within FEFANA – European federation gathering companies of the sector of production of additives for breed and pre-mixed stuffs) of good practice for companies working in the sector of additives and pre-mixed stuff for feed and aims to manage processes and products in ways suitable to guarantee hygienic-sanitary safety. FAMI - QS harmonizes with CE Regulation183/2005 requirements, promoting the implementation of good practice codes in the feed production cycle. The official adoption of FAMI – QS establishes a formal link between voluntary field and regulations about the hygiene of animal feed. This means that the operator adopting FAMI – QS standard complies thoroughly to law requirements. Why CSQA
Conformity to FAMI - QS code is certified only by independent certification bodies authorised by FAMI QS, such as CSQA. Presentation
GMP+ is a certification pattern referring to production, transport and dealing of feedstuffs. The Dutch Agency for Animal Feedstuffs (PDV - Dutch Animal Feed Board) exploited a behaviour code to cope with expectations of consumers, foodstuff producers and retailers. GMP+ requirements ask for the proper use of additives and products for veterinary surgery. Moreover, the control of level of undesirable substances and products such as heavy metals, pesticides and aflatoxin is required. Also, measures to prevent salmonella contamination of animals through feedstuff must be taken. Presentation
BRC/IoP (British Retail Consortium - Institute of Packaging) standard is a derivation of BRC Food standard. Its goal is to guarantee the hygienic-sanitary safety of packaging materials for foodstuffs, when they interact with food, in order to enable the Retailers and the food companies to satisfy thoroughly their law obligations, so safeguarding the consumer. All the companies working in foodstuff sector are involved, apart from dimensions and complexity. However, it is possible to affirm that this standard's requirements apply mainly to the producers of goods with retailer's brand. Briefly, the core points of the standard are:
Why CSQA
Besides, CSQA is accredited by Accredia for the BRC/IoP certification (Plastics) Presentation
GMP FEFCO/ESBO standard for solid and corrugated card-bord has been created by the European Federation of Corrugated Card-board Producers and by the European Organisation of Solid Card-board to the goad of spreading at producers and suppliers of corrugated card-board packaging the hygienic requirements already existing for agri-food sector, so as to cope with market's requirements. Why CSQA
CSQA has stipulated an agreement -the only one in Italy- with ISACert, the certification body being the world benchmark for IFS, BRC and for all the standards concerning foodstuff production cycle. Retailers have awarded ISACert the approval, as certification body, in 2004. Presentation
Logistic certificazione BRC Global Standard – Storage and Distribution states the requirements for storing, distribution and bulk sale of several service relevant to:
This standard was developed to assist Retailers and other users comply with law requirements and safeguard consumers, supplying common basis for the assessment the companies carrying out storing activities. The standard requires:
Which Retailers support BRC Storage & Distribution? All the retailers represented by BRC (British Retail Consortium). For instance: Tesco, Sainsbury, Knight International, etc. Why CSQA
Thanks to the agreement – unique in Italy – entered into between CSQA and ISACert, the world reference certification body for IFS and BRC standards, CSQA is the sole representative of ISACert in Italy. Presentation
IFS Logistic standard (or ILS - International Logistic Standard) applies to companies supplying services such as logistics and sea and intermodal transport, domestic and international forwarders, and therefore all that may concern the outsourcing of transport logistics. It was issued by German and French retailers, in cooperation with international experts, with the main goal of allowing the monitoring of what happens between production and distribution. IFS Logistic is applicable for food and no-food products and covers all the activities of transport, storing, distribution, loading/unloading etc. It applies to any logistic kind: delivery by road, railway or ship; refrigerated/frozen/ not cooled transport. Which Retailers support IFS logistic? All the retailers represented by HDE (Hauptverband des Deutschen Einzlhandels e. V. – Germany) and by FCD (Federation des enterprises du Commerce et de la Distribution - France). For instance: Metro AG, REWE group, Edeka, Aldi, Tengelmann, AVA, tegut…, Globus, Markant, Lidl, Kaufland, Wal-Mart Germany or Auchan, Carrefour, EMC – Groupe Casino, Monoprix, Picard Surgelés, Provera (Cora and Match), Système U. Why CSQA
Thanks to the agreement – unique in Italy – entered into between CSQA and ISACert, the world reference certification body for IFS and BRC standards, CSQA is the sole representative of ISACert in Italy. Presentation
A service (just like a product) is the result of a process. In the field of industrial goods, the service represents a fundamental component of the supply, in other fields (tourism, public administration, services to the person in general) it is the "Product" itself. Presentation
ISO 27001:2005 is an international standard aiming to lead the organisations towards the proper design of a Information Security Management System .
Why CSQA
CSQA is in a position to offer a competent service of certification and inspection for ISO 27001. It is a member of CLUSIT and of ISMS IUG Italy, Italian chapter for ISO 27001. Besides, it is on its accreditation path with Sincert. Presentation
ISO/IEC 20000 is the first international standard for the Management of Information Services. It describes an integrated system of management processes for the efficient supply of information systems to the Business and its customers. Presentation
Qweb is the IQNet system for the certification of e-commerce and e-business activities worldwide. It is based on a proprietary IQNet technical specification. The Qweb certification service has been developed under the guidance of IQNet through previously existing and validated certification patterns. It is offered by IQNet partners to IQNet customers as a new International pattern to satisfy the needs and the requirements of their operations in the net economy and to grant their customers the assurance of a compliant high quality on-line service. The Qweb certification is a service for B2C, B2B ; G2B and G2C environments. This means that Qweb is suitable for any on-line transaction companies may carry out with either other companies or customers and Governments may carry out with companies or citizens. Qweb grants the following benefits:
Why CSQA
Because CSQA, being member of the IQNet international network, is authorised to release the Qweb mark. CSQA entrusts qualified, competent personnel for both the evaluation of the site and the verifications at the Company. Certified suppliers are then authorised to publish on their site the Qweb mark, having the value of a legal document and allowing to validate immediately the certification by a simple click. In fact the Qweb mark is linked to the site http://www.qwebmark.net/ on which the complete and up-to-date list of certified companies is available. This new certification system, born to boost the consumers' confidence on e-commerce is being promoted at domestic and international level through publicity, meetings, promotional events and on-line mailing. Presentation
Law No. 4 of 9th January 2004 “Measures to enhance the access of disabled to information tools” (so called Law Stanca), and following decrees, stated the obligation to provide an internet site accessible. This obligation concerns:
The law states:
Presentation
The Risk Management is defined as a set of coordinated activities aiming to manage an organisation with regard to risks, including:
Starting from 1999, year of publication of the first rule on risk management (AS/NZS 4360:99), as of today thousands of companies has adopted it as a reference. The concept of risk originates in the world of sailing and of commerce, where the first contracts ad risicum et fortuna existed. The risk has always been seen in negative sense and the process of risk management has always been designed only aiming to risk elimination or reduction (just think of the use of insurance policies). Today more than ever the strategic and operational risk management of all the business organisation areas represent a new challenge for company's management. The Crisis Management is an integrant part of the Risk Management, as it represents a systematic and pre-ordered approach for the restraint of damages. As a general rule, by crisis it is meant a causing event altering the normal progress of operation and who can lead the existence of the company towards a crisis. Essentially, it is an exceptional turning point and change, having an impact on natural, material, immaterial and human resources that the company needs or disposes of. Crisis, internal or external, can often be ascribed to already existing, not known or undervalued situations. Main reference rules are:
Presentation
OHSAS 18001:2007 standard lays down requirement for a System of Management of Health and Work Safety (SGSSL), to allow an Organisation to check its risks as for health and work safety and to improve its performance. Education, training and of OHSAS 18001 represents an organisation tool allowing to manage in organic and systematic way the safety of workers without upsetting the company's organisation structure, relying on following requirements:
The new standard will definitely come into force as of 1st July 2009, term within which new requirements will be compulsory for certified companies |